Shipping policy
Store pickup and delivery details
Hong Kong local delivery
- With a single purchase of HK$600 or above, you will receive free local delivery service.
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For each order of less than HK$600, if local delivery service needs to be arranged, the shipping fee will be calculated based on weight (the shipping fee will be automatically calculated by the system at checkout).
weight local shipping 0-0.9 kg HKD 30 1-1.9kg HKD 37 2-2.9kg HKD 51 3-4.9kg HKD 60 5-9.9kg HKD 70 10-19.9kg HKD 90 20-59.9kg HKD 200
Shipping time :
After Glow Art Studio usually arranges shipping within one business day of receipt of paid order. We will not arrange delivery on Saturdays, Sundays and public holidays.
If the typhoon warning signal No. 8 or higher is hoisted, or a black rainstorm warning is in effect, the shipping date will be postponed or suspended accordingly.
Delivery time:
10kg or less: 1-2 working days after shipment^
10kg or above: 1-3 working days after shipment^
Additional charges for special areas are as follows:
Free delivery service is limited to specific areas in Hong Kong Island, Kowloon and the New Territories. Some areas, more remote or outlying areas may require additional service fees, or delivery services may not be available. You can contact us before placing an order to confirm whether you can enjoy free shipping. We reserve the right to make the final decision.
Same-day local delivery (please contact us first if necessary)
Normally, LALAMOVE is responsible for shipping, and the shipping fee will be paid by the recipient. The shipping fee will be different for different addresses.
Parcels weighing less than 10 kilograms will be delivered by courier specialists.
Packages weighing more than 10 kilograms will be delivered by light truck (Van).
After placing the order, please wait patiently for warehouse colleagues to make arrangements. If there is no delivery person to take the order, we will notify the customer separately. Any additional charges will be the responsibility of the consignee. Please note that orders must be submitted before 3pm on the same day, otherwise orders that cannot be arranged will be postponed to the next working day.
Macau delivery method
Shipping charges will be calculated based on weight at checkout and usually arrive within 3 to 6 business days. If you need assistance, please contact us. The final decision on whether all products can be delivered to Macau will be made by the "Express Delivery Company".
If the "courier company" returns the shipment for any reason, we will deduct the corresponding shipping fee and refund the remaining balance of the order.
international shipping
If you have any enquiries, please contact us
^The delivery time listed above is only the average time for past orders, and the actual delivery time will be determined according to the arrangements of the courier company. After Glow Art Studio accepts no liability for delays.
Pick up at store
- Under normal circumstances, products can be ready within 2 hours after placing an order, and you can pick up the goods yourself during office hours.
- No additional reservations are required.
- Storage period is 10 days, including weekends and public holidays.
- If the goods are not picked up after the due date, the order will be deemed abandoned and no refund will be made.
address:
Room 1007, Block B, Wing Kit Industrial Building, 608 Castle Peak Road, Cheung Sha Wan
(About 3 minutes’ walk from Exit B of Lai Chi Kok Station)
Room 1007, Block B, Wing Kit Industrial Building, 608 Castle Peak Road,
Cheung Sha Wan
(about 3 minutes' walk from Exit B of Lai Chi Kok Station)
Pickup time:
Monday to Sunday 11:00am - 8:30p.m (Contact us for reservations all year round)
Delivery surcharge
The driver may charge extra or arrange for delivery downstairs in the following circumstances:
- Parking charges
- Carrying cargo while crossing obstacles
- When the distance to the delivery location exceeds 100 meters or the transportation time exceeds 3 minutes, and the vehicle cannot reach it directly
- There is a slope, no elevator or stairs required
The cost of the above additional services shall be paid by the consignee after negotiation between the consignee and the driver.
After Glow Art Studio reserves the right of final decision.